Solution Support

Solution

Keeping your IT environment running smoothly

Brainsquare’s Solution Support provide continuous care for your tools and processes, including those from Atlassian.

Whether you need day-to-day assistance, managed services, or full operational support, our experts ensure your IT and Atlassian environment stays stable, efficient, and aligned with your business needs.

Our support goes beyond troubleshooting. We help you improve continuously, ensuring your tools evolve with your organization.

Solution

When you need expertise on hand, not on hold

Once your IT setup is live, the real work begins. New projects arise, users need help, and systems evolve.

Brainsquare offers flexible support models, from on-demand help, over 9-to-5 assistance to 24/7 managed services. We ensure you always have the right level of help, exactly when you need it.

Brainsquare adapts to your operational rhythm — not the other way around.

Our approach

Here’s how we keep your IT and Atlassian ecosystem performing at its best:

Support & Maintenance

Responsive help when you need it, from minor fixes to complex incidents.
Managed Services

End-to-end operational management of your Atlassian applications.
License Management

Clear insights into your licenses, renewals, and optimization opportunities.
Training & Enablement

Empower your teams with the knowledge to make the most of their tools.

Outcome

Your trusted partner for a smarter IT environment

With Brainsquare as a partner, you’ll have a reliable, optimized, and continuously improving IT environment, backed by a dedicated partner who knows your systems inside out.

Our work

Curious? Here is some of what we accomplished

Your Challenges

The challenges you face and why our service is exactly what you need

How do I know if our team needs external support?

If configuration tasks pile up, experts are overstretched, or your Atlassian environment grows uncontrolled, external support gives you back stability.
Why do companies choose external Atlassian experts instead of handling everything internally?

Because Atlassian is becoming more complex: automation, Assets, AI, permissions, compliance, apps. We ensure everything is set up correctly, efficiently, and securely.
How does support help us get more value out of the Atlassian tools we already have?

We streamline processes, automate repetitive work, fix bottlenecks, and improve adoption so your teams work faster with fewer errors.
What if our teams are unsure how to use Jira correctly?

We train your users and admins so they work confidently and efficiently. Better adoption means more productivity.
Why should we pay for Brainsquare support if we already have Atlassian Premium/Enterprise Support?

Atlassian support is focused on solving issues with their products. Brainsquare support covers everything around how you use those products. Configurations, workflows, integrations, governance, and daily operations. You can ask us anything: guidance, training, best practices, or improvements.